I have two IPCC agents. If one of the agents has left their desk (and forgot to go not ready) the other agent would like to be able to pickup that call before the 4 rings that would normally send it to them. I have placed both agents into a call pickup group and it works for a while. Then they will try to pick up a call, the display will blink quickly on the phone they are trying to pick from, the person in the queue hears a half-second of silence and the call continues to ring on the original set. Has anyone come across anything like this before?? Can you not use "Call Pickup" within an IPCC queue?
Im not sure whether or not you can use call pickup with IPCC extensions, as I havent tested it, but try putting the actual CTI RP DN that forwards to IPCC in the call pickup group and see if that works.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.