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Community Member

Call Pickup

I have assigned a call pickup in call manager of 6005 to a department.

All the phones in that department under their Directory Numbers have selected 6005 from the Call Pickup Group Drop Down List.

It is my understanding that when a call comes to a phone in that department and some one else wants to pick up that call, that they press the soft key for pickup and should be able to answer that call is this correct? If it is correct in how I have this programmed, it does not work so I could use some help with this please~

Thank You

2 REPLIES
Community Member

Re: Call Pickup

Make sure the pickup number is in a Partition that is reachable in the Phones' CSS.

Community Member

Re: Call Pickup

The pickup number was set to none so I changed it to the same partion as the extensions I assigned it to and it works now.

Thansk You Very Much~!

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