I have a client that uses a 7960 handset as an operator console, when the site goes into SRST mode the main number is presented to the 7960 handset. Any further calls to the same DDI number receive busy signal. Is there a way to queue calls on the handset. I have also tried forward on busy to a range of number but the forwarding does not take place, i can only get forward on busy to work if I'm specific with the extension number configured. For example all the extensions on site start with 29XX if i use this in the call forward command no call forward takes place.
You may want to look at BACD script and running CME instead of SRST for failover. This way you have some more features to config in a failure situation.
You can configure the script to send the call to a ephone-hunt group between a single line or multiple lines on the phone and queue the calls when those line(s) are busy. You can also configure retry timers, and a final destination which could be VM or another site if needed.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...