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Community Member

Call Record

Hello,

My manager is asking me to collect incoming call details report for one extension. How can i collect call record?

For eg: Source: 1301 and destination:1300

Can you please help me on this?

4 REPLIES
Cisco Employee

Re: Call Record

No mention of what you're using nor version.

I'm going with CUCM 7.X

Use CAR for those purposes, if you don't have it configured you'll only get calls from the time you enable it forward

Documentation is here:

Maintain and Operate Guides

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Call Record

System version: 5.1.3.3101-1

Community Member

Re: Call Record

Hello Java,

Thanks for your information. My call manager is vesion 5. Can you pls assist me how can i get call record?

Cisco Employee

Re: Call Record

Follow this to set it up

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause2

CAR guide is in the link i already provided

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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