Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Call Recording in Call Manager ver9.1

Dear All,

I am running call manager 9.1

Is it possible that i can records certain calls.

If yes then please provide me the procedure.

Regards,

Malik                  

5 REPLIES
Cisco Employee

Re: Call Recording in Call Manager ver9.1

Not with only CUCM, what else you got in your network???

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

Re: Call Recording in Call Manager ver9.1

Not with only CUCM, what else you got in your network???

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Recording in Call Manager ver9.1

Hi Jaime,

Thanks for the response.
I have in my network
Cisco Unity Connection 9.1
Cisco Unified Presence 9.1
Voice Gateways
IP Phones

Please feel free to ask my question.

Regards,

Malik.



Sent from Cisco Technical Support iPhone App

Cisco Employee

Call Recording in Call Manager ver9.1

You can use Live Record with Unity Connection for on demand call recording.  Here's the guide for how to set this up,

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsag170.html#wp1071465.

Call Recording in Call Manager ver9.1

Malik,

live recording is OK if you only do low volume, occasional recording. If you want more than that, like proper recording of call agents and archiving of these recordings, as well as call quality management:  use Verint, which is a third party product.

=============================
Please remember to rate useful posts, by clicking on the stars below.

=============================

Please remember to rate useful posts, by clicking on the stars below.

169
Views
0
Helpful
5
Replies
CreatePlease to create content