Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Call Recording IP Communicator

Hi all,

I have a Customer Service Group that is investigating working from home options. We record all customer service calls via a span port monitoring our voice vlan. When somebody vpn's in and runs ip communciator they will no longer be in the voice vlan.

I could create a VPN vlan and SPAN that, but then I'd be SPAN-ning data and voice to the recording server.

Does anybody have any creative ways of dealing with this issue?

Thanks for any info.

Steve

318
Views
0
Helpful
0
Replies
CreatePlease to create content