I read most of topics about Call Recording here but could somebody clarify me few questions. So I have CUCM 6.1(2) and installation disk Cisco Unified Contact Center Express/IP IVR (that comes as CCX-50-CM-BUNDLE with license for 5 seats)
1. How to determine what version is that Standard, Enhanced, or Premium
2. Can that software, what I have, record all incoming and outgoing calls from users phone 7911 7941 7961 or 7971 (just recording without any action/additional software on user side and any notify) just once configured on server side, phones which must be recorded and thats it?
CUCM can't do the recording, but UCCX can do some recording.
If you have the Premium or Enhanced licenses, it can record calls if the agent or supervisor initiates recording by pressing a button during that call. It can NOT record all calls automatically, or anything more advanced then just pressing a record button for each call.
For call center agents, Cisco Workforce Optimization can do more advanced recording, but it's an additional license.
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