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erb
New Member

call routing?

                   i'd like for anyone who dials a certain extention to get a message played, then to fwd the call to an external number.  is this possible/easy?  i've got CUCM 5.1.1.3000-5 adm ver 1.1.0.0-1 and unity 4.2 build 4.2(1)  (Please don't laugh, that's our new one!)

3 REPLIES
Hall of Fame Super Silver

call routing?

Sure, configure the number as CTI Route Point and set it to call forward all to voicemail, then in Unity build call handler with the same extension, record the personal greeting and define the call handler to transfer the call to the desired number after the greeting.

HTH,

Chris

Cisco Employee

call routing?

Yes, CFA to VM and then using a call handler, configure after greeting action to another call handler with call transfer option set to call that external number.

Make sure restriction tables and CSS from VM ports allow the call.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

call routing?

HAAHAAA, unity 4.2.




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