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New Member

Call scenario design question

Hi @ All,

we got a design problem with ucm 8.5.

A user (A) want to divert to the secretary (B) and when B don't answer the call should go to voicemail of A.

How can we realize this?

We have dealed with hunt pilot, but we can't access the Mailbox of A, even when the phone is directly diverted to the mailbox, the phone rings when you call the hunt pilot and not the mailbox.

Any hint out there?

Thx in advance!

Regards,

Sven

8 REPLIES
New Member

Re: Call scenario design question

while I realize this may not be the best way, or maybe even desired way, but how about using phone b as single number reach end point for phone a then configure the ring to ring phone b till just before phone a voicemail picks up?

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New Member

Call scenario design question

Thats a hint I'll give a try.

Complex, but nice if it works.

I'll let you know about the result.

Thank you!

Regards,

Sven

New Member

Re: Call scenario design question

Hi again,

I will research on my end as I had a customer have this exact request for their executives a couple of years ago. I'll see what we ended up doing to close the ticket.

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New Member

Call scenario design question

First results after some testing:

By now we only can access external numbers with remote destination no internal......

Maybe a wrong hook somewhere?...?...?

But the idea with the remote destination was good.

Regards,

Sven

Silver

Re: Call scenario design question

Your set up should work

Caller A rings user B

User B has cfna to User C

User C has cfna to vm

Normally caller A should be sent to User B VM. - check the forward settings in the service params. Is your vm a unity box?

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New Member

Call scenario design question

No you missunderstod me.

The goal is to reach the vm of A.

Re: Call scenario design question

You could set up a second line on the secretary's phone that forwards to voicemail for User A.

New Member

Call scenario design question

Yea, that's what we did.

Shared line of A on phone B.

If there noboy picks up vm of A answer.

Sometimes the simple way is the easiest

Never the less I'm very interested in the solution of dschlicht!

Regards,

Sven

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