03-12-2012 11:34 AM - edited 03-16-2019 10:04 AM
Hi voice team,
I have a environment with Cisco Unity connection 8.5 working properly.
At the menu "after message" i have 2 options:
- Press 1 to save the new message;
- Press 2 to delete...
- PRESS 3 TO CALL SENDER
My problem is when I choose the option 3:
I need to eliminate the message after of the choose hear the message and to do call sender
Is there possibilities?
thanks
03-12-2012 11:41 AM
I am not sure if I follow this statement:
"need to eliminate the message after of the choose hear the message and to do call sender"
Do you want to eliminate option 3 from being available?
Chris
03-12-2012 11:56 AM
Sorry Chris,
I need to eliminate the recorded message.
The option is ok.
thanks
03-12-2012 11:57 AM
Or the the left message...
03-12-2012 12:00 PM
Which "recorded message"? So, you want the options to be silent?
Chris
03-12-2012 12:38 PM
No,
For example:
Any user leave a message on my voiceMail (Cisco unity).
I hear the message that the user left, but I want to delete this message using the option 3 "call sender". Because I have heard the message and I have talked with the caller...
thanks.
03-12-2012 02:49 PM
Which conversation style are you using?
The standard classic conversation is using 3 for delete message, and 4 for live reply. If you want to change any of the key mappings you will need to use a "custom keypad mapping" see them under Tools section, you can view key mapping for each menu under there.
HTH,
Chris
04-16-2012 10:17 AM
Hi Chris,
I need to delete the message from unity connection after choose option 3 and talk with user who called.
thanks.
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