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New Member

Call sender

Hi voice team,

I have a environment with Cisco Unity connection 8.5 working properly.

At the menu "after message" i have 2 options:

- Press 1 to save the new message;

- Press 2 to delete...

- PRESS 3 TO CALL SENDER

My problem is when I choose the option 3:

I need to eliminate the message after of the choose hear the message and to do call sender

Is there possibilities?

thanks

7 REPLIES
Hall of Fame Super Silver

Call sender

I am not sure if I follow this statement:

"need to eliminate the message after of the choose hear the message and to do call sender"

Do you want to eliminate option 3 from being available?

Chris

New Member

Call sender

Sorry Chris,

I need to eliminate the recorded message.

The option is ok.

thanks

New Member

Call sender

Or the the left message...

Hall of Fame Super Silver

Call sender

Which "recorded message"? So, you want the options to be silent?

Chris

New Member

Call sender

No,

For example:

Any user leave a message on my voiceMail (Cisco unity).

I hear the message that the user left, but I want to delete this message using the option 3 "call sender". Because I have heard the message and I have talked with the caller...

thanks.

Hall of Fame Super Silver

Call sender

Which conversation style are you using?

The standard classic conversation is using 3 for delete message, and 4 for live reply.  If you want to change any of the key mappings you will need to use a "custom keypad mapping" see them under Tools section, you can view key mapping for each menu under there.

HTH,

Chris

New Member

Call sender

Hi Chris,

I need to delete the message from unity connection after choose option 3 and talk with user who called.

thanks.

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