Call Tracking

[MLWings19]

Is there any way to track recent calls.  What time they came in, who took the call, and how the call was handled (transfered, disconnected, etc)?

[Jaime Valencia]

You always need to mention what you're using to get the right answer. CUCM?? CME??? version??

Assuming CUCM, you may use CAR.

HTH

java

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www.cisco.com/go/pdihelpdesk