Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Call Transfer (Blind Transfer)

We have a CUCM 8.5, and i ask how we can configure call transfer so that when the operator want to transfer a call he just press the access code and the caller then dial the number.

For example if someone want to make a call to the PSTN he will call the operator, then the operator will transfer the call  by pressing just the access code (9 for example), and then the caller will dial the remain number, that mean the operator will not need to dial the whole number.

So how we can implement like this transfer.

  • IP Telephony
Everyone's tags (3)
2 REPLIES
VIP Super Bronze

Re:Call Transfer (Blind Transfer)

Sorry, there is no way to do that.


Sent from Cisco Technical Support Android App

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Bronze

Re:Call Transfer (Blind Transfer)

Hello,
The philosophy is making new routevto PSTN by pressing 9. And make partition on the route. While configuring CSS to members allowed to call to PSTN. Others will have CSS (NONE).

Thanks


Sent from Cisco Technical Support Android App

253
Views
0
Helpful
2
Replies
This widget could not be displayed.