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Call Transfer feature in a Call Handler

Unity 5.01 with ES83 patch.

After creating a Call Handler, the menu choices are:

Profile

Call Transfer

Greetings

Caller Input

Messages

I have created a schedule for the call handler.  I have gone into Call Transfer and configured and enabled both standard and closed rules.  However, the rules never seem to be active.  Everything just goes to Greetings.

What needs to happen to make things in call transfer "trigger"?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Call Transfer feature in a Call Handler

Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.

The rules do not work on direct calls.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Call Transfer feature in a Call Handler

Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.

The rules do not work on direct calls.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Transfer feature in a Call Handler

javalenc wrote:

The rules do not work on direct calls.

Well that certainly explains why I can't get it to work.  Thanks.

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