Hi. I use a CME 4.2 and I need to set up that when the receptionist transfers a call to extention (this is working) and the person at the extention is not available (ringing for some time) the call will get back to the receptionist.
Is this possible? If so when what should I do to accomplish that?
this is return to operator. There is no special support for it in CME, the closer you can do, is configure call forward no-answer to operator number for all ephone-dn's (you can use ephone-dn-template).
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