I have a customer where we have installed a CUCM-BE 6.1.1. The main number, xxx4100 rings at the reception. If the reception is busy, the call overflows to the next hunt group member, extension 4101, which appears as the second line for 4 other phones.
The problem I am encountering is that when a call overflows to 4101 and one of the users takes the call, the call cannot be transferred to another user. This problem is intermittent. Has anyone come accross such problem.
I have increased the max number of calls on 4101 as 10 but I am getting the same problem.
In fact calls are external. That is a very good idea. I will check it today and let you know. You are right, gateway was MGCP but we changed it to H323 some time back and we are getting the problem now.
We have presently the default software MTP configured in the CUCM-BE. Any idea how to verify if we need additional MTP resources? If yes should we add additional hardware to provide the additional MTP resources? If yes, which hardware will be required and what configuration is required for the MTP resources?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...