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Call transfer issue

I am using callmanager 6.1 and mgcp gateway 3025 with fxo port

My issue when a long call to any pstn no: from any ip phone after some time only the end call option is there...there is no option for transfer conference etc like supplementary services

Voice experts please give any suggessions for troubleshooting....

3 REPLIES
Cisco Employee

Re: Call transfer issue

that can happen if communication to the CUCM server is interrupted

check for QoS issues and packet drops specially SCCP

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: Call transfer issue

Thanks..

But can you help me how to find out that.....

any commands?...ping?...tracert????

Cisco Employee

Re: Call transfer issue

CUCM trace with keepalives enabled, sniffer trace from CUCM and phone

check the routing all the way and QoS config if you have it

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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