We have 2 users that are sharing an extension on 7942 dual line phones. The secretary always answers the phone and then transfers the call to the boss but is goes straight to voicemail. We have setup an expansion line to receive the transfer but it still fails. We are using CME/CUE.
ephone-dn 1 dual-line number 1111
ephone-dn 2 dual-line number 1112
ephone-dn 3 number 1113 label Expansion Line name Expansion Line
ephone 1 type 7942 button 1:1 2:2
ephone 2 type 7942 button 1:2 2x11
Is there something that we are missing or is there a better way to do this?
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