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call transfert is not active on cucm 8.5

hi

i have a problem with call trasfert. when i want to transfert an incoming PSTN call to an extension number on CUCM it tell me that the key is not active.

softkey is configured and the tranfert button exist but not active. Transfert an incoming call from extension number to another extension is OK.

thank you for helping me

Badr

1 REPLY
Cisco Employee

call transfert is not active on cucm 8.5

If H323 GW is involved start by checking the MTP required is checked

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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