We have two call Attendant setup in our CCM 3.3(4)es31.1 **I know it's an old version but we are doing a POC with the new CUCM7.0** What is happening: when the office gets a phone call, only one of the two will get the phone calls constantly. Occasionally, the second receptionist will get the phone call. Is there any way to load balance the calls coming through? I tried to find documents but without success.
Do you have a Line group configured for the receptionists? If so, select "Circular" for the "Distribution Algorithm" field in the Line Group configuration page. You need to reset the appropiate Hunt List.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...