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New Member

CallBack dont work CCM 4.2

The notification of the callback when a user press the callback when a number not answer, the notification dont work.

What happen?

2 REPLIES

Re: CallBack dont work CCM 4.2

I would read thru the configurations, limitations, and etc. here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fscallbk.html

Then we may be able to help you further.  Verify the phones you are using all of the service and configuration parameters are intact.  Otherwise, we're just guessing with limited information.

Hailey

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New Member

Re: CallBack dont work CCM 4.2

I have configured this:

1.- I created a Softkey template whit the sofkeys Callback in the call state On Hook y Ring Out.

    Device / Device Setting / Softkey template

2.- I don't find the option Softkey Template in the device pools. My options are:

    Device Pool Name* 
    Cisco Unified CallManager Group* 
    Calling Search Space for Auto-registration
    Reverted Call Focus Priority*

    Date/Time Group* 
    Region* 
    Media Resource Group List
    Location
    Network Locale
    SRST Reference*
    Connection Monitor Duration***
    Physical Location
    Device Mobility Group

    Device Mobility Calling Search Space
    AAR Calling Search Space
    AAR Group

3.- In the Phone configurarion from a phone I set the "Common Profile" as "MigratedCommonProfile10" and the Softkey Template set to "Standard User CallBack". The configuration of "MigratedCommonProfile10" is: Softkey Template :  "Standard User CallBack", User Locale: English".


4.- And the Call back parameters are the defaults:
Call Back Enabled Flag* : True
Call Back Notification Audio File Name* : Callback.raw
Notification Audio File Name*   CallBack.raw
Connection Proposal Type*   Connection Retention
Connection Response Type*   Default to Connection Retention
Call Back Request Protection T1 Timer (sec)*   10
Call Back Recall T3 Timer (sec)*   20
Call Back Calling Search Space   < None
No Path Reservation*   TrueFalse True
Set Private Numbering Plan for Call Back* True

I attach a picture whit the message: CallBack can not be actived on Press Exit to quit this screen

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