1.- I created a Softkey template whit the sofkeys Callback in the call state On Hook y Ring Out.
Device / Device Setting / Softkey template
2.- I don't find the option Softkey Template in the device pools. My options are:
Device Pool Name* Cisco Unified CallManager Group* Calling Search Space for Auto-registration Reverted Call Focus Priority*
Date/Time Group* Region* Media Resource Group List Location Network Locale SRST Reference* Connection Monitor Duration*** Physical Location Device Mobility Group
Device Mobility Calling Search Space AAR Calling Search Space AAR Group
3.- In the Phone configurarion from a phone I set the "Common Profile" as "MigratedCommonProfile10" and the Softkey Template set to "Standard User CallBack". The configuration of "MigratedCommonProfile10" is: Softkey Template : "Standard User CallBack", User Locale: English".
4.- And the Call back parameters are the defaults: Call Back Enabled Flag* : True Call Back Notification Audio File Name* : Callback.raw Notification Audio File Name* CallBack.raw Connection Proposal Type* Connection Retention Connection Response Type* Default to Connection Retention Call Back Request Protection T1 Timer (sec)* 10 Call Back Recall T3 Timer (sec)* 20 Call Back Calling Search Space < None No Path Reservation* TrueFalse True Set Private Numbering Plan for Call Back* True
I attach a picture whit the message: CallBack can not be actived on Press Exit to quit this screen
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