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Callback outside-call

Is it possible to callback

if an outside caller is busy?

THANKS

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Callback outside-call

Hi Recep,

Sadly no, this does not work :( Here are the Callback restrictions;

The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX (PINX---Private integrated services network exchange) over QSIG trunks or QSIG-enabled intercluster trunks.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8a.html#wp1027545

This is the same for all PBX's I have ever worked with. There is no way for the local CCM to monitor these remote phones (so it makes sense)

Hope this helps!

Rob

1 REPLY
Hall of Fame Super Red

Re: Callback outside-call

Hi Recep,

Sadly no, this does not work :( Here are the Callback restrictions;

The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX (PINX---Private integrated services network exchange) over QSIG trunks or QSIG-enabled intercluster trunks.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8a.html#wp1027545

This is the same for all PBX's I have ever worked with. There is no way for the local CCM to monitor these remote phones (so it makes sense)

Hope this helps!

Rob

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