Hello,
On a CCM on which resides 3 companies, a central operator (using Attendant Console)answers the calls from the Three companies.
Is there a way in CCM, as in CCME, to define a kind of alias to display on the AC screen or on the IP phone, the name of the company which was called, so that the operator can introduce himself with the right company name ?
For CCME, the feature is described here http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00806a8318.html#wp1010500
but nothing for CCM.
I have found a workaroud with call forward, but it is not a very sexy solution for an High tech IP PBX ;-)
THnaks for your help
Regards
Fredric