Caller ID CUE Problem

[jslagle77]

I have a site that has 12.3(11)XL / CME 3.2.1 and unity express 1.1. The problem that I have is that when callers leave a voicemail, unity always plays it back as saying the calling number is unknown. How can I fix this problem? Caller ID is enabled on the PRI and the users see the called party information just fine.

Thanks

[Brandon Buffin]

Try entering the "voicemail callerid" command on the CUE module, such as:

router#service-module service-engine 0/0 session

cue>enable

cue#conf t

cue(config)#voicemail callerid

Hope this helps. If so, please rate the post.

Brandon

[jslagle77]

Unfortunately, this is unity express version 1.1 and that command doesn't appear until 2.1. Do you know of anything else that would be creating this situation?

Thanks

[Brandon Buffin]

Sorry, I should have seen that in your first message. According to the following link, caller id for incoming messages was not introduced until 2.1, so I don't think there's any way to make it work on previous releases.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_chapter09186a00803ef792.html

Brandon

[jslagle77]

Brandon,

Well I was affraid that would be the case as I saw the exact document that you mentioned here (I dont always trust the docs as many times there are unofficial work arounds)... This was a older site that was just taken in under our control and I was hoping for a easier work around other then upgrading the files on the router via remote.

Thanks again