Caller ID is wrong when CME transfer a caller to CUE to leave a message
Here is my config:
ephone-dn 99 number 43200 call-forward all 18900
dial-peer voice 18900 voip destination-pattern 18900 session protocol sipv2 session target ipv4:<CUE IP Address> dtmf-relay sip-notify codec g711ulaw no vad
For example, ephone 3100 call ephone 3200, then 3200 answer the call and tranfer the call to 43200, 3100 could leave a message to 3200 mailbox. But when 3200 listen to the message, CUE play "Extension 3200(instead of 3100) leave a message". The Caller ID is wrong, it is supposed to be 3100.
Is there anything I missed? How to fix this issue?
The only related info that I could find might be this bug that still seems to have a
"version - pending" assignment for the fixed-in version (check symptom #3);
CSCse31911 - default transfer-mode in cue 2.3.1 to bye-also for interop with CME 3.3
Symptom: 1) calls from cue to ip phone don't forward to voicemail, calls dies when ringing timeout expires 2) calls transfered from cue to IP phone get no way audio 3) calls from cue to ip phone don't display the caller-id of original calling party
Conditions: this is seen with CME 3.3 and prior and cue 2.3.1
Workaround: configure cue to use blind transfer conf t ccn subsystem sip transfer-mode blind bye-also
First Found in: (1)
Cisco Unity Express
6 - enhancement
I'm honestly not sure if the workaround will solve this issue but it's the only option
I could find after much searching
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
Caller ID is wrong when CME transfer a caller to CUE to leave a
Thanks for the nice rating as always. I actually got things mixed. What I was trying to say was that CCME uses last redirecting number as opposed to CUCM wich uses first redirecting number..
Excerpt from cisco doc
There is a case in which a call is forwarded more than once before it reaches voice mail. For example,
if extension 5010 forwards its calls to 5012 on busy or ring-no-answer and then 5012 forwards all calls
to voice mail, the Diversion header contains 5012 instead of 5010. This can create confusion, because
the caller thinks he called 5010 and wants to leave a message for 5010, but instead he gets the voice mail
greeting for the person at extension 5012. Cisco CME uses the last redirecting number rather than the
original called number for mailbox selection.
To set a policy for selecting a mailbox for calls from a Cisco Unified CME system that are diverted before being sent to a Cisco Unity Express or PBX voice-mail pilot number, use the mailbox-selection command in dial-peer configuration mode. To return to the default, use the no form of this command.
mailbox-selection orig-called-num -----------set the mailbox selection to original called number
or Set it on the ephone-dn
To set a policy for selecting a mailbox for calls that are diverted before being sent to a Cisco Unity voice-mail pilot number, use the mailbox-selection command in ephone-dn configuration mode. To return to the default, use the no form of this command.
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