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Cisco Employee

caller ID not working internally

We have hit a situation where a set of very important users  ( around - 5 ) are not having there caller ID displayed on internal calls.   ASCII box is filled up correctly and the other users have it running fine ?     What can be the things , i should check to troubl even further, is it something we have access to or is it a Telco thing like caller id for outside calls ?

Whatever level you reach getting better never stops -- Sachin Tendulkar       

Whatever level you reach getting better never stops -- Sachin Tendulkar
Everyone's tags (3)
7 REPLIES
VIP Super Bronze

caller ID not working internally

Is this cucm or CUCME? What model of phones?

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Cisco Employee

caller ID not working internally

This is cucm version : 6.1.x

phone models : 7962

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
Hall of Fame Super Red

caller ID not working internally

Hi Abhishek,

The settings that effect the Name Display are on the DN configuration page

look for both places to change;

Under Directory number information (top of page)

Under Line x (bottom of page)

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Cisco Employee

caller ID not working internally

Hi Rob,

Yes , that part is something that has been double- checked and is surely never missed.

Is there something else , which we can look into , to see if thats is missing ?

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
Hall of Fame Super Red

Re: caller ID not working internally

Hi Abhishek,

Are these shared lines?? If so, have you checked all 4 settings on

all the shared line appearances? Having it set on one phone of a

shared line config but not another will impact the outcome

For calls that you make to the DN, these configs are used for CLID;

Under Directory number information (top of page)

When they call you, these configs are used for CLID;

Under Line x (bottom of page)

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Cisco Employee

caller ID not working internally

Have you checked there's not something in the middle like a TP or transformation rule (can't recall if your version has them) that is stripping the info??

Are you 100% sure the call does not go by any other element in CUCM and is a direct call??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

caller ID not working internally

Thanks.. Rob ! Let me check

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
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