We are looking for a way in our call center where we call on behalf of multiple clients for certain calls to be flagged by the clients number. The client is requesting that we instead of having our number blocked push their number, in hopes to increas call success rates. We are currently running call manager 126.96.36.19900-5. our phone provider said it is something we are sending to them that blocks the caller ID and they can send any number needed. If anyone gets what i am talking about has any ideas or needs more information please let me know.
Thank you for the information the only thing I am thinking may be a problem is that the calls are placed from a hardware dialer and not from the agents actual phone. Our dialer calls their line and they answer to setup the calls. Maybe this will help clear it a little, our dialer that routes through call manager has the ability to use different numbers for different clients but all caller ID is being stripped at a device pool level i believe, i was not here when the system was implemented and i am not well versed in call manager so please bear with me. i am looking basically for call manager which currently sends a code to our phone provider to strip caller id, i would need call manger to identify the fact certain calls are coming from a certain number from the dialer and then not place that code in front of the numbers. thanks in advance for anyone who can help me figure this out.
in CUCM parameters to block the caller id are in route patterns and translation patterns
calling id transformations are in the two above mentioned but also at phone level using the external phone number mask and also at the route group. there is also a parameter at the GW level but it affects all outgoing calls
what kind of GW do you have?
H323 or MGCP?
you could do a debug isdn q931 to look at the call_setup message and find out what info you're sending
so if i am following i need to find the route pattern or translation that is the incoming call from the dialer or the extension the dialer is assigned to? we know outgoing calls the dialer does pass off numbers for things like transfer to the clients office. i just need to isolate how cucm identifies the call request from the dialer i assume then i would translate the number for the client XXX-XXX-XXX to send on the line we have that includes ani
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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