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Caller-id on Forwarded phone

I'm on CCM 4.1(2)SR1, and currently, when a user forwards calls to another phone, the caller-id shows the number that the call was forwarded from rather than the actual calling-number.

Is there a way around this?

Thanks.

2 REPLIES
Bronze

Re: Caller-id on Forwarded phone

What are your Forwarded Call Information Display settings on the DNs?

Hall of Fame Super Red

Re: Caller-id on Forwarded phone

Hi Jeff,

The settings that Mike (good work Mike!) is referring to are talked about in this good Q&A doc;

You can change the forwarding information on a line by line basis. Have a look;

Forwarding Enhancements

Q. Is there anyway that I can on an incoming call show who redirected the call to me?

A. Yes, in Cisco CallManager 4.0, the system administrator can configure the information that is displayed when a phone is forwarded. The following information is available for display: Original Dialed Number (ODN) (Enable); Redirected Dialed Number (RDN) (Disable); Calling Line ID (CLID) (Enable); Calling Name ID (CNID) (Disable). Each of the listed parameters is configurable on a line appearance basis.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00801f8e18.shtml

Hope this helps!

Rob

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