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New Member

Caller ID = "Unkown Number" with MGCP Gateway from PBX(Toshiba) to 2911

I am working through a lot of headaches getting this Toshiba PBX system to interoperate with Cisco Call Manager 8.5.... here is the problem (at this instance)...

The PBX is connected to my 2911 gateway via T1 Card. In Call Manager, that PRI connection is registered as an MGCP gateway. When Cisco IP Phones call Toshiba sets, caller ID works fine... When Toshiba Phones Call Cisco Phones I get "Unkown Number" ... and not even a number is displayed.

Config on the 2911...

sho controller t1

T1 0/1/0 is up.

  Applique type is Channelized T1

  Cablelength is long 0db

  No alarms detected.

  alarm-trigger is not set

  Soaking time: 3, Clearance time: 10

  AIS State:Clear  LOS State:Clear  LOF State:Clear

  Version info Firmware: 20100222, FPGA: 13, spm_count = 0

  Framing is ESF, Line Code is B8ZS, Clock Source is Internal.

  CRC Threshold is 320. Reported from firmware  is 320.

  Data in current interval (434 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

  Total Data (last 25 15 minute intervals):

     237 Line Code Violations, 7 Path Code Violations,

     6 Slip Secs, 0 Fr Loss Secs, 1 Line Err Secs, 2 Degraded Mins,

     8 Errored Secs, 2 Bursty Err Secs, 0 Severely Err Secs, 7 Unavail Secs

sho voice port 0/1/0:23

DS0 Group 0/1/0:23 - 0/1/0:23

Type of VoicePort is XCC

Operation State is DORMANT

Administrative State is UP

The Last Interface Down Failure Cause is Administrative Shutdown

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 0 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 64 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 2 s

Call Disconnect Time Out is set to 60 s

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 30 s

Companding Type is u-law

Rx  A bit no conditioning set

Rx  B bit no conditioning set

Rx  C bit no conditioning set

Rx  D bit no conditioning set

Tx  A bit no conditioning set

Tx  B bit no conditioning set

Tx  C bit no conditioning set

Tx  D bit no conditioning set

Region Tone is set for US

Continuity Test Tone CO1 is set to 2010

Continuity Test Tone CO2 is set to 1780

Station name None, Station number None

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

interface Serial0/1/0:23

no ip address

encapsulation hdlc

isdn switch-type primary-ni

isdn protocol-emulate network

isdn incoming-voice voice

isdn bind-l3 ccm-manager

no cdp enable

Config in Call Manager....

port is configured as pri ni2, protocol side is Network, Channel Selection is Bottom Up... (i verfified all the interface info from the Toshiba guy)

Checked these boxes: Display IE Delivery, Redirecting Number IE Delivery - Outbound and Inbound, Setup non-isdn progress indicator IE enable, send calling name in facility IE....

Here is the isdn q931 debug when a cisco phone calls a toshiba set...

*Nov  2 20:32:58.218: ISDN Se0/1/0:23 Q931: TX -> SETUP pd = 8  callref = 0x0008

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98397

                Exclusive, Channel 23

        Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100

                Protocol Profile =  Networking Extensions

                0xA10F02010106072A8648CE1500040A0100

                Component = Invoke component

                        Invoke Id = 1

                        Operation = InformationFollowing (calling_name)

                                Name information in subsequent FACILITY message

        Progress Ind i = 0x8083 - Origination address is non-ISDN

        Calling Party Number i = 0x0081, '4766'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '1790'

                Plan:Unknown, Type:Unknown

*Nov  2 20:32:58.494: ISDN Se0/1/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0x8008

        Channel ID i = 0xA98397

                Exclusive, Channel 23

*Nov  2 20:32:59.894: ISDN Se0/1/0:23 Q931: RX <- ALERTING pd = 8  callref = 0x8008

        Progress Ind i = 0x8188 - In-band info or appropriate now available

*Nov  2 20:33:10.510: ISDN Se0/1/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x8008

Here is the debug isdn q931 when a Toshiba phone calls a cisco phone..

*Nov  2 20:35:35.650: ISDN Se0/1/0:23 Q931: RX <- SETUP pd = 8  callref = 0x01C5

        Bearer Capability i = 0x9090A2

                Standard = CCITT

                Transfer Capability = 3.1kHz Audio

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA18397

                Preferred, Channel 23

        Progress Ind i = 0x8183 - Origination address is non-ISDN

        Called Party Number i = 0x80, '766'

                Plan:Unknown, Type:Unknown

*Nov  2 20:35:35.658: ISDN Se0/1/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x81C5

        Channel ID i = 0xA98397

                Exclusive, Channel 23

*Nov  2 20:35:35.658: ISDN Se0/1/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x81C5

        Progress Ind i = 0x8088 - In-band info or appropriate now available

*Nov  2 20:35:40.222: ISDN Se0/1/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x81C5

*Nov  2 20:35:40.386: ISDN Se0/1/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x01C5

*Nov  2 20:35:59.254: ISDN Se0/1/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x01C5

        Cause i = 0x8190 - Normal call clearing

*Nov  2 20:35:59.282: ISDN Se0/1/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x81C5

*Nov  2 20:35:59.398: ISDN Se0/1/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x01C5

        Cause i = 0x8190 - Normal call clearing *Nov  2 20:35:35.650: ISDN Se0/1/0:23 Q931: RX <- SETUP pd = 8  callref = 0x01C5

Im about to pull my hair out!       

  • IP Telephony
3 REPLIES
Green

Caller ID = "Unkown Number" with MGCP Gateway from PBX(Toshiba)

Hi,

Looking at the Q931 debug for the incoming call.

The TOSH is CALLING 766

The TOSH PBX is NOT sending a CALLER-ID number.

MGCP will therefore show via CUCM "UNKNOWN NUMBER" to the IP phones

Really you should get the TOSH to send a CALLER-ID.

However if that is not possible you can use a translation pattern in a partition that only the Gateway CSS has access to.

You can change the CALLER ID to be master number say that indicate the operator console on the TOSH.

Regards

Alex

Regards, Alex. Please rate useful posts.
New Member

Caller ID = "Unkown Number" with MGCP Gateway from PBX(Toshiba)

I contacted the PBX tech to make sure that Outgoing Caller ID Presentation, Outgoing Caller ID Status Change and Incoming Caller ID Source are all set to allowed on that T1 or serial interface. I found a general pdf file online about connecting Cisco and Toshiba and they mentioned those settings on the PBX side. I will get back with you and let you know what the Toshiba Tech says. Thanks for your interest in my issue!

Regards,

Ellen

New Member

Caller ID = "Unkown Number" with MGCP Gateway from PBX(Toshiba)

Hi All,

I think I am experiencing a situation similar to Ellen's but the PBX is "Etrali". A requirement is that "Etrali PBX" must allow a user to dial calls without logging in (in this case no caller ID will come with this Etrali ext), but then this outgoing call cannot originate from PBX since there are translation patterns set up in the CUCM (detailed below).

My question is how I can make use of translation pattern to identify a call without caller ID from PBX and route this call to an appropriate CSS.  

Knew that my question contains too many stuff but I have bee scratching my head and have no ideas for a solution..

Etrali phones (2XXX, 6XXX) <-> Etrali PBX <->  QSIG links <-> Cisco MGCP VG  <->  CUCM <-> Cisco phones / PSTN (other MGCP VGs to different telcos, 8888-2XXX for telco "A", 9999-6XXX for telco "B")

Config (CUCM 8.6.1)

0) A MGCP VG is installed with QSIG links to interface PBX and CUCM, the partition of QSIG link is "PT_Etrali_incoming".  Another partition as "PT_Etrali_Translation". CSS's with "CSS_Etrali_incoming" and "CSS_Etrali_Translation" are created to include the partitions just mentioned respectively

1) A translation pattern defined as "!" with partition = "PT_Etrali_inoming" for the QSIG link of MGCP VG, CSS is "CSS_Etrali_translation". Option "Route Net Hop by Calling Party Number" is also CHECKED

2) 2nd translation = "2XXX", partition = "PT_Etrai_incoming" and CSS = "CSS_Etrali_Telco_A". This to route  2XXX call to Cisco ext or PSTN via telco "A" (to display his CLI to PSTN instead of incorrect prime# or unknown# )

3) 3rd translation = "6XXX", partition = "PT_Etrai_incoming" and CSS = "CSS_Etrali_Telco_B". This to route  6XXX call to Cisco ext or PSTN via telco "B"  (to display his CLI to PSTN instead of incorrect prime# or unknown# )

Many thanks,

Goku

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