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New Member

Caller id's first character is stripped

We

have one site from which  all the incomming calls comming with the first character of the caller id  stripped .On ip phone  we get the id as 

example  :   ohn   instead of  john

Need help please if any one

Thank you

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Caller id's first character is stripped

first letter missing in incoming caller name display

1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Caller id's first character is stripped

first letter missing in incoming caller name display

1. Change the switch-type in the IOS gateway to Primary-dms100
2. Change the switch-type in gateway's configuration in the CallManager configuration to primary-dms100
3. Ensure that the option 'Send Extra Leading Character in Display IE' is checked in the gateway's configuration in CallManager.
4. Test inbound calls for correct caller name

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Caller id's first character is stripped

I am using ccm 7.1 there i dont have this  'Send Extra Leading Character in Display IE'  in phone configuration can u please help us we are still facing problem

Hall of Fame Super Gold

Re: Caller id's first character is stripped

You can always switch to H.323 and have the problem resolved immediately.

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