We have a Cisco 2821 running CME 4.1 with intergrated Unity Express. We have 2 4 port FXO cards used for inbound and outbound calling. 4 ports ring inbound to an auto attendant and the other 4 lines ring through and are bridged appearances on the helpdesk staff persons phones. The issue that I am having is that for the calls that pass through the auto attendant there is no caller ID displayed on the phone that the call is transferred to. For the lines that ring directly through it works fine. The fact that it works fine for the direct lines says that the carrier is passing the caller ID and that the FXO cards are capable of detecting it. Can anyone point me in the right direction on how to isolate or resolve this issue.
First of all thanks for your help. Since I am not real familiar with the command interface for the voicemail I am not sure I did this correctly. I logged into CME and and then issued the "service-module service-engine 0/0 session" command. This brought me to a voicemail prompt where I was able to type:
I tested it without a reload and it did not work. I then saved and reloaded and tested it again. Still the same problem. When I call the main number that rings to the Auto Attendant and transfer to my extension I still get "Unknown Number" displayed on my phone. In doing some research does this have anything to do with blind transfer?
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...