Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Caller ID through Auto Attendant

We have a Cisco 2821 running CME 4.1 with intergrated Unity Express. We have 2 4 port FXO cards used for inbound and outbound calling. 4 ports ring inbound to an auto attendant and the other 4 lines ring through and are bridged appearances on the helpdesk staff persons phones. The issue that I am having is that for the calls that pass through the auto attendant there is no caller ID displayed on the phone that the call is transferred to. For the lines that ring directly through it works fine. The fact that it works fine for the direct lines says that the carrier is passing the caller ID and that the FXO cards are capable of detecting it. Can anyone point me in the right direction on how to isolate or resolve this issue.

Thanks

5 REPLIES
Bronze

Re: Caller ID through Auto Attendant

you can configure this in the cue as below:

se-10-0-0-0# config t

se-10-0-0-0(config)# voicemail callerid

se-10-0-0-0(config)# exit

New Member

Re: Caller ID through Auto Attendant

First of all thanks for your help. Since I am not real familiar with the command interface for the voicemail I am not sure I did this correctly. I logged into CME and and then issued the "service-module service-engine 0/0 session" command. This brought me to a voicemail prompt where I was able to type:

config t

voicemail callerid

write mem

exit

I tested it without a reload and it did not work. I then saved and reloaded and tested it again. Still the same problem. When I call the main number that rings to the Auto Attendant and transfer to my extension I still get "Unknown Number" displayed on my phone. In doing some research does this have anything to do with blind transfer?

Bronze

Re: Caller ID through Auto Attendant

Hi,

did you check my earlier post for this,

If situation is like this,

PSTN caller calls the main number, receptionist can see the caller ID and picks up the

phone. Receptionist then transfers the call to the employee. Employee sees receptionist

number instead of the PSTN caller number.

Then this is working as designed

New Member

Re: Caller ID through Auto Attendant

I did see this post and this is not what is happening as we have no receptionist. If the Auto Attendant transfers to an extension what would I expect?

Bronze

Re: Caller ID through Auto Attendant

If situation is like this,

PSTN caller calls the main number, receptionist can see the caller ID and picks up the

phone. Receptionist then transfers the call to the employee. Employee sees receptionist

number instead of the PSTN caller number.

Then this is working as designed

580
Views
0
Helpful
5
Replies
CreatePlease to create content