Caller input not functioning

[gtaylor226]

When accessing the auto attendant of an external organizations voice mail system, the caller input is not recognized. Tested using a a different ip phone and it works with no problem.

[Jaime Valencia]

if it fails for PSTN calls check your DTMF settings as you might not be passing them to Unity

HTH

java

if this helps, please rate

[srichardson]

Java,

WHERE/what setting would you check for DTMF? Dial Peers? DTMF Signalling method on SIP trunk? MTP Telephony Event Payload Type? Furthering your suggestion would be helpful.

Thanks.

[Jaime Valencia]

first place to check is the dial-peers, or MGCP config depending on what protocol you're running

HTH

java

if this helps, please rate

[chenriquevz]

Hello,

I know, this topic is old, however I did not found an aswer for this topic and I hope that my answer can help someone.

I Fix this problem using the below command under the dial-peer within the UC as destination:

=>  dtmf-relay cisco-rtp rtp-nte digit-drop h245-signal h245-alphanumeric

Would be nice if someone can explain each one of the options above, anyway, this I'll fix the keypad input problem!