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Caller Input + Unity + Forwarding

I am attempting to do the following:

Someone calls (internal) x8000, get's voicemail(Unity) and the option to transfer to someone else. Option 1 is selected, which transfers to x8001. x8001 is set to forward all calls to an external 800 #.

The problem is, when option 1 is selected, it does forward to the x8001 but then goes to a busy signal.

If I dial x8001, it does transfer correctly to the external 800 #

Any ideas are welcome.

1 REPLY
New Member

Re: Caller Input + Unity + Forwarding

Does the VoiceMail Ports have a CallingSearchSpace able to join the external number or has the x8001 been set a CallFwd CallingSearchSpace ?

Hope that help

Guy

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