Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Caller is able to leave voice mail but when it is sent to user inbox then it is blank. User not able to hear the voicemail no matter its left from IP phone or PSTN.

User not able to hear the voicemail no matter its left from IP phone or PSTN.

Caller is able to leave voice mail but when it is sent to user inbox then it is blank.

Any suggestion

Everyone's tags (1)
4 REPLIES
Cisco Employee

Re: Caller is able to leave voice mail but when it is sent to us

Dhiraj,

Please include more details as to your call flow, equipment/software being used, etc.

- Is the voicemail system Unity, Unity Express, or another 3rd party system?

- What is your overall call flow?  Is this a CUCM or CME system?

- What software versions are you running?

New Member

Re: Caller is able to leave voice mail but when it is sent to us

We are using Unity as voice mail system, CUCM 6.

I have left the voice mail using PSTN and IP phone but result is same, the wave file unity is sending that is complete blank.

Super Bronze

Re: Caller is able to leave voice mail but when it is sent to us

Hi

You say it's blank when it is 'sent to the inbox'; are you able to play back the voicemail from the phone?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Cisco Employee

Re: Caller is able to leave voice mail but when it is sent to us

I agree with Aaron. The issue may be caused by a routing problem in the network. Try leaving a voicemail from an IP phone and hit "#" followed by "3" before hanging up. This will allow you to listen to the recorded voice mail. If you hear silence then check your routing between the IP phone and Unity. If you hear the voice mail, then it's an issue on Unity or possibly an MTP, if invoked. Check to see if the call is invoking any media resources (MTP or transcoder). If so, reconfigure call flow so that none is invoked and run the test again.

-Felipe

241
Views
0
Helpful
4
Replies