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New Member

Caller Name not coming in PRI after upgrade

Hello there,

I recently upgraded a customer from Call Manager 4.02 to 6.1.3

They have 2 PRI's on a 6608 blade. After the upgrade they stopped receiving Caller Name on inbound calls. They still get caller number but not the name.

They are running CAT code on the chasis and i believe are at the latest version.

Is the 6608 blade supported in UCM 6.1.3?

anyone run into this before?

thanks

5 REPLIES
New Member

Re: Caller Name not coming in PRI after upgrade

Have you checked "Display IE Delivery" on the gateway configuration page?

New Member

Re: Caller Name not coming in PRI after upgrade

yep. I checked that on both PRI's and reset them. Still no luck :/

New Member

Re: Caller Name not coming in PRI after upgrade

What about "Send Calling Name in Facility IE"? If that doesn't work, I would try changing the Calling Numbering Plan to different things and seeing if that fixes it. I don't know anything about the 6608 not working with UCM 6.1(3)...

New Member

Re: Caller Name not coming in PRI after upgrade

I tried checking that today as well. I also changed around the calling numbering plan to see if that made a difference. no luck so far!

Hall of Fame Super Gold

Re: Caller Name not coming in PRI after upgrade

Try setting protocol to qsig, there may be also a variant option.

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