Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Callers dialing in to internal Extensions having problems

All internal extension begin with "3.." (300, 301, 302, etc). Our Auto-Attendant prompt for the "Billing" extension is "Press 3 for Billing" which rings extension 308. Problem is when anyone dials in and wants to go to an internal extension they have to dial "300", "301", etc and if they hesitate more than 1 second after pressing the 3 digit, they get transferred to extension 308 which is billing. I increased the interdigit timeout, but that didn't help and I am unsure as to how to change this behavior. I recommended that we either change the Auto-Attendant prompt, OR the internal Extensions, but was told either option would cause additional headaches due to reprinting of business cards, etc. Do you have any suggestions or solutions for this?

Cisco Employee

Re: Callers dialing in to internal Extensions having problems

unsure of what you have (CUC, unity, CUE) and version

this is for unity

The interdigit timeout setting is under the Registry Editor --> HKLM\Software\Active

Voice\MIU\1.0\Initialization\Gather Inter Digit Timeout.

The default is 2500 MS. You can try raising this number and testing. When you make a

change to this setting, you will need to restart the Unity server.




if this helps, please rate
New Member

Re: Callers dialing in to internal Extensions having problems

Hi, Sorry for not mentioning the system: CME with CUE.

CreatePlease login to create content