CallForwardAll - Results in "Your call cannot be completed…"

[smunzani]

Hi,

We have a Cisco UC manager 6.1.2 here. For all 7941 phones, when the users select "CallForwardAll" button from the phone, it gives message of "Your call cannot be completed..." and then drops the call. Only the phone works is 7961. It sounds like the configuration issue on the phone profile but I don't know where to look for it. Any suggestions on where to start?

Thanks,

[Jaime Valencia]

Your CFA CSS is not allowing you to dial what you need, review it.

HTH

java

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[Rob Huffman · Accepted solution]

Hi there,

The first place to look is on the DN config page for one of the

7941 phones. You will likely see that there is no Call Forward All

CSS (calling search space) set up You will also want to check

what is different between the working and non-working devices. It may be

the setting (on the same page as before) called;

Calling Search Space Activation Policy

Let us know.

Cheers!

Rob

[smunzani]

Yes. That was the issue. Those extensions with issue didn't have proper CSS assigned.