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New Member

CallForwardAll - Results in "Your call cannot be completed…"

Hi,

We have a Cisco UC manager 6.1.2 here. For all 7941 phones, when the users select "CallForwardAll" button from the phone, it gives message of "Your call cannot be completed..." and then drops the call. Only the phone works is 7961. It sounds like the configuration issue on the phone profile but I don't know where to look for it. Any suggestions on where to start?

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

CallForwardAll - Results in "Your call cannot be completed…"

Hi there,

The first place to look is on the DN config page for one of the

7941 phones. You will likely see that there is no Call Forward All

CSS (calling search space) set up You will also want to check

what is different between the working and non-working devices. It may be

the setting (on the same page as before) called;

Calling Search Space Activation Policy

Let us know.

Cheers!

Rob

3 REPLIES
Cisco Employee

CallForwardAll - Results in "Your call cannot be completed…"

Your CFA CSS is not allowing you to dial what you need, review it.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

CallForwardAll - Results in "Your call cannot be completed…"

Hi there,

The first place to look is on the DN config page for one of the

7941 phones. You will likely see that there is no Call Forward All

CSS (calling search space) set up You will also want to check

what is different between the working and non-working devices. It may be

the setting (on the same page as before) called;

Calling Search Space Activation Policy

Let us know.

Cheers!

Rob

New Member

CallForwardAll - Results in "Your call cannot be completed…"

Yes. That was the issue. Those extensions with issue didn't have proper CSS assigned.

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