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Bronze

CallFoward problem with multiple line

First of all, i would like to wish everyone has a happy holiday.

CCM4.13sr4c.

For example (7960).

Line 1 1000 If busy go to 1001, no answer goes to voice mail.

Line 2 1001 1001 busy goes to 1002....

Line 3 1002

Line 4 1003

Line 5 1004

Line 6 1005

Line 7 1006 (7914 module)

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This phone was set up for attendant console, live person can pick up call from AC web or from phone. Once a while, she or he need to take a break, so they callforward to another person.

Here is the problem:

If calls come at the same time, the first call will be callforwarded, but the second calls go to line 2 1002.

So I told them to use ccmuser web to callforward the first 3 line, it should cover all.

My question is that is there anyway to NOT use ccmuser web??

Ken

1 REPLY
Hall of Fame Super Red

Re: CallFoward problem with multiple line

Hi Ken, Happy Holidays to you as well!

This is a very common question all of us have asked at one point or another and currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this link at myvoipsource.org;

http://www.voip-tools.org/index.php?option=com_content&task=view&id=47&Itemid=85

Hope this helps!

Rob

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