CallFwdAll With Activating Device/Line CSS

[blibin]

Hi,

I have a question related to CallFwdAll With Activating Device/Line CSS. Will it get activated only when the users press the CallFwdAll softkey on the phone? The administrators cannot update the line settings to reflect the setting as below and make the CallFwdAll working?

     Calling Search Space Activation Policy : With Activating Device/Line CSS

     Forward All                                         : Line CSS

     Secondary Calling Search Space for Forward All : Device CSS

Thanks,

Libin Benedict

[Ayodeji Okanlawon]

Please refer to this to understand how this works..

Call Forward and Call Pickup Settings

Calling Search Space Activation Policy

Three possible values exist for this option: •Use System Default •With Configured CSS •With Activating Device/Line CSS If you select the With Configured CSS option, the Forward All Calling Search Space that is explicitly configured in the Directory Number Configuration window controls the forward all activation and call forwarding. If the Forward All Calling Search Space is set to None, no CSS gets configured for Forward All. A forward all activation attempt to any directory number with a partition will fail. No change in the Forward All Calling Search Space and Secondary Calling Search Space for Forward All occurs during the forward all activation. If you prefer to utilize the combination of the Directory Number Calling Search Space and Device Calling Search Space without explicitly configuring a Forward All Calling Search Space, select With Activating Device/Line CSS for the Calling Search Space Activation Policy. With this option, when Forward All is activated from the phone, the Forward All Calling Search Space and Secondary Calling Search Space for Forward All automatically gets populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device. With this configuration (Calling Search Space Activation Policy set to With Activating Device/Line), if the Forward All Calling Search Space is set to None, when forward all is activated through the phone, the combination of Directory Number Calling Search Space and activating Device Calling Search Space gets used to verify the forward all attempt. If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be used for Call Forwarding. If CFA CSS Activation Policy service parameter gets set to With Activating Device/Line CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be automatically populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device.

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[blibin]

Hi aokanlawon,

Thanks for the reply.

My query is that when the adminstrator updates the policy, the primary call forward all CSS and secondary CSS through the ccmadmin page without the user actually pressing the softkey, will the call forward work?

I tried it in my network and it was not working.

Thanks,

Libin Benedict

[Ayodeji Okanlawon]

The policy gets applied when the call forward all softkey is pressed or when a cfall destination is applied through the admin page on the cucm web interface

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[blibin]

Hi,

It was not working for me when I applied it through ccmadmin page. The same number is reachable from the phone if it is dialed directly. I am not able to figure out what is going wrong here.

Regards,

Libin

[Ayodeji Okanlawon]

I am sure this is down to configuration error. You should start by looking at just using a specific CSS on the cfdall css and work your way through....Ensure that the correct Dev css and line css are applied to the phone you are testing on

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[blibin]

Hi,

This is actually working on other phones with the same config and Cfwdall activated through phone softkey. But not working when it is first done via ccmadmin.

Regards,

Libin

[Rob Huffman]

HI Libin,

Just to add a note to the great help from my friend Deji here (+5 "D")

Can you please provide your CUCM version

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Hythim Ali El Hadad]

Plz try this

With Activating Device/Line CSS as a policy

And choose the suitable Forward All CSS with the destination

Regards

Haitham

[blibin]

Hi Rob,

The CUCM version is 8.5.1.16102-1.

Regards,

Libin

[Rob Huffman · Accepted solution]

Hi Libin,

I actually think you are seeing this Bug/Enhancement that has no

"fixed-in" version

Call Forward Policy set to Activating Device/Line CSS from GUI

CSCtd23479

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[blibin]

Thanks Rob. I think no one might have noticed it since users are mostly doing it from their phone itself.

Regards,

Libin

[Rob Huffman]

Hi Libin,

You are most welcome my friend I think you're quite right in

saying that this would be a fairly obscure instance that would not

manifest itself very often. Likely why there is no fix.

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[Ayodeji Okanlawon]

Excellent as usual! My great friend! Great find (+5) We need to bring higher ratings to CSC..This should be +10

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Rob Huffman]

Hey Deji,

Thanks so much for your kind words buddy! Working with kind people

like you is one of the reasons I keep coming back to CSC

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley