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Community Member

Calling Number Based Routing

Hi,

My Customer would like a tool which allow him to create some Rules for the incoming calls based on the Calling Number (Presence End-user Web-Page ?)

Does anybody knows if there is a Cisco feature that allow this or if there is a partner tool to do so ?

Thx

Regards

Fabian

3 REPLIES
Hall of Fame Super Gold

Re: Calling Number Based Routing

If you are using H.323 with the gateway, something can be does with translation rules.

Community Member

Re: Calling Number Based Routing

No. It's currently mgcp.

I had a look at unity routing tables.

There is something like that, but it's not possible for every users to configure themselves their own rules.

Anyway, thx for ur answer.

Fabian

Cisco Employee

Re: Calling Number Based Routing

Normally call routing is based on the called number (DNIS). However it is possible to direct calls to to CRS or CUE and then use the AA type scripting to take the ANI from the 'Get Call Contact Info' step, and redirect the call based on the result.

There is no ready made script to do this on CCO, so you would need to write it yourself based on your particular requirements.

 

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