Normally call routing is based on the called number (DNIS). However it is possible to direct calls to to CRS or CUE and then use the AA type scripting to take the ANI from the 'Get Call Contact Info' step, and redirect the call based on the result.
There is no ready made script to do this on CCO, so you would need to write it yourself based on your particular requirements.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...