I am troubleshooting an issue with the calling party name missing from analog phones caller-id causing the phone to display unknown name or out of area for the calling party information.
The setup is as follows: PSTN PRI---3825---(MGCP)---CUCM---(SCCP)---VG224---FXS port. CUCM version 6.1.3
Telco is providing the calling party number in the SETUP message which is being forwarded to the VG224 analog port fine. However, the issue is the telco is not providing the calling party name until the FACILITY message. Once FACILITY arrives, CUCM already routed the call to the analog phone with missing calling party name information which causes the unknown name information to be displayed by the VG224 connected phone. TAC is suggesting converting the MGCP gateway to H.323 gateway but this will add additional management and monitoring issues.
Telco says that they cannot add the calling party name to the SETUP message.
Has anyone else ran into this problem and if so, is there any way to fix this issue without doing a conversion on the gateway?
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