Solved: CallManager 4.1 - Menu based answering service - Cisco Community

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Hi,

Is it possible to set up an answering service on CM 4.1(3), that are menu based?

I.E Customer calls and get an answering machine that states: "Dial one for sales, Dial 2 for technical support.." etc

If not, what is needed to get this feature?

Best regards

Ole Vik

1 Accepted Solution

Accepted Solutions

Most commonly this is done by simply using Unity, CUC or CUE

CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Most commonly this is done by simply using Unity, CUC or CUE

CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

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