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CallManager 4.1 - Menu based answering service

Hi,

Is it possible to set up an answering service on CM 4.1(3), that are menu based?

I.E Customer calls and get an answering machine that states: "Dial one for sales, Dial 2 for technical support.." etc

If not, what is needed to get this feature?

Best regards

Ole Vik

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CallManager 4.1 - Menu based answering service

Most commonly this is done by simply using Unity, CUC or CUE

CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: CallManager 4.1 - Menu based answering service

Most commonly this is done by simply using Unity, CUC or CUE

CUCM by itself cannot do anything of that, CUCM is a call agent, not an IVR

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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