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New Member

CallManager 4.2 User Directory/AA Issue: Username Change

I have a CUCM 4.2 Pub/Sub setup and my client had an employee leave and they hired a replacement at the same extension.

I made all the appropriate changes to the system but now if someone tries to dial by last name the new username is not found.  Dialing the old ex-employee name still works and will connect you to the new user.

There are no traces of the old username on either the pub or sub.

Am I missing something?

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CallManager 4.2 User Directory/AA Issue: Username Change

H there,

The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.

What are you using for VM/AA?

Cheers!

Rob

4 REPLIES
Hall of Fame Super Red

Re: CallManager 4.2 User Directory/AA Issue: Username Change

H there,

The relationship for AA to User is usually built in

Unity/Unity Connection/CUE not within Callmanager itself.

What are you using for VM/AA?

Cheers!

Rob

New Member

Re: CallManager 4.2 User Directory/AA Issue: Username Change

We're using Unity Connection.  I didn't think of that angle...

Let me take a look....

New Member

Re: CallManager 4.2 User Directory/AA Issue: Username Change

That was it.

I guess I'm too anxious for the end of the day on Friday.


Thanks!

Hall of Fame Super Red

Re: CallManager 4.2 User Directory/AA Issue: Username Change

You and me both

Have a great weekend!

Cheers!

Rob

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