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Callmanager 5.1 CDR

Hi,

In CCM 5.1 we wants to configure automatic Report Generation & sending them automatically on the mail.

However, my query is that where we will mention the TO Field for that (whom CDR will send the automatic mails).

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Callmanager 5.1 CDR

Hi Aubrey,

Have a look at where this is set;

Enabling or Customizing Reports for Automatic Generation

This section describes how to enable or disable one or all reports for automatic generation. You can also customize the report parameters and enable a mailing option, so reports get e-mailed when they are created. When the report gets mailed, CAR generates the e-mail address by using the mail ID for the CAR administrator(s) and the mail domain that is configured in the Mail Parameters window; that is, CAR uses @ .

Procedure

--------------------------------------------------------------------------------

Step 1 Choose Report Config > Automatic Generation/Alert.

The Automatic Report Generation/Alert Option window displays.

Step 2 In the Reports [Report Generation Interval] box, choose the report that you want to automatically generate based on the schedule that you defined in the System Scheduler. See the "System Scheduler Configuration" section on page 25-7.

Step 3 In the Status field, choose Enabled or Disabled.

Step 4 To customize the report or have the report e-mailed when it is generated, click the Customize Parameters button.

The Customize Parameters window displays.

--------------------------------------------------------------------------------

Note Each report provides different customization options, depending on the type of report.

--------------------------------------------------------------------------------

Step 5 Choose the CSV or PDF radio button, depending on the type of report that you want the system to mail.

Step 6 To have the report mailed to all CAR administrators, check the Mailing Option check box.

Step 7 To save the values that you specified, click the Update button.

The Customize Parameters window closes.

Step 8 To enable or customize other reports, repeat Step 4 through Step 7.

Step 9 Click the Update button.

Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c73d.html#wp1053864

Configuring Mail Server Parameters

To send e-mail alerts and reports by e-mail, you must specify the mail server configuration information. CAR uses the configuration information to successfully connect to the e-mail server.

This section describes how to specify e-mail server information.

Procedure

--------------------------------------------------------------------------------

Step 1 Choose System > System Parameters > Mail Parameters.

The Mail Parameters window displays.

Step 2 In the Mail ID field, enter the e-mail identifier that will be used in the From field when e-mails are sent.

Step 3 In the Password field, enter the password that is used to access the server that is running the e-mail system.

--------------------------------------------------------------------------------

Note CAR does not authenticate the user ID and password. You must disable authentication on the mail server or enter a valid user ID and password.

--------------------------------------------------------------------------------

Step 4 In the Confirm Password field, enter the same password from Step 3 to confirm.

Step 5 In the Mail Domain field, enter the domain name for the server that is running the e-mail system.

Step 6 In the Mail Server Name field, enter the name or IP address of the server that is running the e-mail system.

Step 7 To make the changes, click the Update button.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c74a.html#wp1092290

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Callmanager 5.1 CDR

Hi Aubrey,

Have a look at where this is set;

Enabling or Customizing Reports for Automatic Generation

This section describes how to enable or disable one or all reports for automatic generation. You can also customize the report parameters and enable a mailing option, so reports get e-mailed when they are created. When the report gets mailed, CAR generates the e-mail address by using the mail ID for the CAR administrator(s) and the mail domain that is configured in the Mail Parameters window; that is, CAR uses @ .

Procedure

--------------------------------------------------------------------------------

Step 1 Choose Report Config > Automatic Generation/Alert.

The Automatic Report Generation/Alert Option window displays.

Step 2 In the Reports [Report Generation Interval] box, choose the report that you want to automatically generate based on the schedule that you defined in the System Scheduler. See the "System Scheduler Configuration" section on page 25-7.

Step 3 In the Status field, choose Enabled or Disabled.

Step 4 To customize the report or have the report e-mailed when it is generated, click the Customize Parameters button.

The Customize Parameters window displays.

--------------------------------------------------------------------------------

Note Each report provides different customization options, depending on the type of report.

--------------------------------------------------------------------------------

Step 5 Choose the CSV or PDF radio button, depending on the type of report that you want the system to mail.

Step 6 To have the report mailed to all CAR administrators, check the Mailing Option check box.

Step 7 To save the values that you specified, click the Update button.

The Customize Parameters window closes.

Step 8 To enable or customize other reports, repeat Step 4 through Step 7.

Step 9 Click the Update button.

Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c73d.html#wp1053864

Configuring Mail Server Parameters

To send e-mail alerts and reports by e-mail, you must specify the mail server configuration information. CAR uses the configuration information to successfully connect to the e-mail server.

This section describes how to specify e-mail server information.

Procedure

--------------------------------------------------------------------------------

Step 1 Choose System > System Parameters > Mail Parameters.

The Mail Parameters window displays.

Step 2 In the Mail ID field, enter the e-mail identifier that will be used in the From field when e-mails are sent.

Step 3 In the Password field, enter the password that is used to access the server that is running the e-mail system.

--------------------------------------------------------------------------------

Note CAR does not authenticate the user ID and password. You must disable authentication on the mail server or enter a valid user ID and password.

--------------------------------------------------------------------------------

Step 4 In the Confirm Password field, enter the same password from Step 3 to confirm.

Step 5 In the Mail Domain field, enter the domain name for the server that is running the e-mail system.

Step 6 In the Mail Server Name field, enter the name or IP address of the server that is running the e-mail system.

Step 7 To make the changes, click the Update button.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c74a.html#wp1092290

Hope this helps!

Rob

Community Member

Re: Callmanager 5.1 CDR

Wow,

Thanks for detail explanation.

Hall of Fame Super Red

Re: Callmanager 5.1 CDR

Hi Aubrey,

You are most welcome! Glad I could help a little :)

Take care,

Rob

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