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CallManager 6.0.1 3911 SIP Load Missing

I have a CallManager 6.0.1 setup and am trying to configure 3911 sip phones. However, I don't see it as an option or choice when trying to configure the phone type. The only one I see is for a 3951. I tried to download and load firmware for 3911/51 and it went through the software upgrade but it's still not showing as an option on the phone type. Any thoughts?

2 REPLIES
New Member

Re: CallManager 6.0.1 3911 SIP Load Missing

Maybe you need to download the correct device package from Cisco.

Check the compatibility matrix first.

New Member

Re: CallManager 6.0.1 3911 SIP Load Missing

Hi jsantos61,

you should try to download a new device package (cmterm-devicepack6.0.1.2116-1.cop.sgn) and firmware for 3911 (cmterm-3911_3951-sip.8-1-2.cop.sgn) and then u would be able to see an SIP IP Phone 3911 in phone type list

Tomas

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