11-20-2008 04:08 PM - edited 03-15-2019 02:40 PM
Hello,
I just upgraded to callmanager 7.0 and the upgrade went without issues on both our publisher and subscriber servers. The phones all updated to the new phone firmware that is included with 7.0 i.e. for the 7961's they loaded SCCP41.8-4-1S. The problem I am having is that when I doanload and install newer firmware images on the publisher they install without issue onto the callmanager, and also show up under device defaults i.e. SCCP41.8-4-1SR2S for the 7941/7961. However if I reboot the phones they never load the new firmware and even under the firmware load information page in the callmanagers they say that all the phones are running the default firmware. This occurs on all phone models, I.E. 7940/7960, 7931, etc.
What am I missing here? Any thoughts?
11-20-2008 07:20 PM
I'm having the exact same issue upgrading my 7961's on my CUCM 7.0 system...
11-21-2008 05:51 AM
Hey Jim/Brett,
You may be hitting this bug;
CSCso07551 Bug Details
CTFTP does not update version stamp when phone cop/device pack installed
Symptom:
TFTP does not update version stamp when phone load cop/device packs are
installed.
As a result, SIP phones get into a restart loop and SCCP phones do not
upgrade the phone loads.
Conditions:
7.0.0(0.39711.1) UCM
Workaround:
Go the individual phone device page, and save it without changing anything,
and then do a restart or reset.
Status
Fixed
Severity
2 - severe
Last Modified
In Last 2 weeks
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
7.0(0.39711.1)
Fixed-In
7.0(0.39711.2)
7.0(0.39700.26)
7.0(1.11000.2)
Hope this helps!
Rob
11-21-2008 10:37 AM
Unfortunately I just tried that on 2 differant phones and it still didn't work.
11-24-2008 06:44 AM
For me, this was the fix...
I was attempting to upgrade my 79XX phones to the SCCP41.8-4-1SR10 version and the readme doc was not complete. I states to load this version to the TFTP server and reload phones, when actually you have to load the version to ALL servers in the clusters. I also restarted my TFTP service after all the files were installed. I would try this if you haven't already...it got me going.
11-25-2008 08:39 AM
As Brett suggested, restart TFTP and your phones should grab the new firmware.
Thanks,
Jon
11-25-2008 09:09 AM
Restarting TFTP did the trick. Thank You everyone.
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