Callmanager 7 phone firmware updates not loading to phones
I just upgraded to callmanager 7.0 and the upgrade went without issues on both our publisher and subscriber servers. The phones all updated to the new phone firmware that is included with 7.0 i.e. for the 7961's they loaded SCCP41.8-4-1S. The problem I am having is that when I doanload and install newer firmware images on the publisher they install without issue onto the callmanager, and also show up under device defaults i.e. SCCP41.8-4-1SR2S for the 7941/7961. However if I reboot the phones they never load the new firmware and even under the firmware load information page in the callmanagers they say that all the phones are running the default firmware. This occurs on all phone models, I.E. 7940/7960, 7931, etc.
Re: Callmanager 7 phone firmware updates not loading to phones
For me, this was the fix...
I was attempting to upgrade my 79XX phones to the SCCP41.8-4-1SR10 version and the readme doc was not complete. I states to load this version to the TFTP server and reload phones, when actually you have to load the version to ALL servers in the clusters. I also restarted my TFTP service after all the files were installed. I would try this if you haven't already...it got me going.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...