Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CallManager Duplicate Phone Listing

We are running CallManager 7.0.2.  I added around 20 phones (7962) and 3 vg224’s to a new voip site.  When I perform a Find and List Phones – Find Phones where Call Search Space – begins with – sequoia, I only see 10 of the phones (7962).  I noticed that the phone assigned to the Sequoia Kit Mgr (SEP70105C5FF1BD) is listed twice.  All phones on vg224-2 (10.153.160.5) and vg224-3 (10.153.160.6) are also listed twice.

So, missing are the other 7962 phones and the remaining phones from vg224-1 (AN940FFA766410 - AN940FFA766417).

(see attached below)

I have checked the database replication status (RTMT) and they all show status 2.

If I search by directory number, I can see the missing phones.

Why are the phones listed twice (never seen this before) Any thoughts here?

4 REPLIES
New Member

CallManager Duplicate Phone Listing

Restart the RIS data collector service and check

New Member

CallManager Duplicate Phone Listing

I just restarted the RIS data collector service and the results were the same (duplicate entries).

I also tried the follwoing:

On the Sequoia Kit Mgr phone (SEP70105C5FF1BD) I changed the Calling Search Space to another site. Now all phones for the site Sequoia are displayed correctly.

I then changed the Calling Search Space for the Sequoia Kit Mgr phone (SEP70105C5FF1BD) back to Sequoia and the phone listing was again duplicating phones (like before).

Any thoughs here?

New Member

CallManager Duplicate Phone Listing

Did you restart RIS data collector on PUb and SUB ?

Delete the phone Search again and paste the o/p

New Member

CallManager Duplicate Phone Listing

Yes, I restarted the Publisher and all Subscribers.

On the Sequoia Kit Mgr phone (SEP70105C5FF1BD) i changed the CSS to another site.  Now the list shows all phones (see below);

Thoughs?

264
Views
0
Helpful
4
Replies
CreatePlease login to create content