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Community Member

CallManager E-Mail RTMT Alerts

Is there a way to monitor what happens when CallManager supposedly sends e-mail alerts?

I have set up a system alert which triggers every minute. It displays the recipient for the e-mail alert. I never receive the e-mail. I have checked and rechecked the SMTP ip address and port but never see CallManager put the packets on the wire when I use a packet sniffer.

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Re: CallManager E-Mail RTMT Alerts

Alert Configuration in RTMT:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_1/ccmsrva/sartmtal.html

Check the bug:

CSCeg88885: Send Mail for rtmt fails to send mail

Community Member

Re: CallManager E-Mail RTMT Alerts

I am also looking for this info. Is there a trace file we can look in?

Does a change in SMTP setting require a service restart?

CallManager 6.1.1.2000-3

This is most likely a rejection by the SMTP server, but it would be nice to see the trace file confirming the message is sent correctly.

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